To Whom it May Concern:

I am becoming very frustrated over the amount of time it is taking for you to resolve my issue and reactivate/unsuspend my account.

As far as I can tell, I was suspended for inadvertently accessing a spam site, which used a cross-site scripting vulnerability to inject an untoward post into my stream. While I immediately addressed the problem and deleted the offending post, your system had already automatically suspended my account.

It has now been almost two weeks, and I still have not even had anything other than a single automated acknowledgement of my issue. Yet you have closed my issue twice as resolved, without any actual resolution having taken place. I have also posted a public apology to my followers on my blog, which based upon my treatment here, I am starting to regret (not regretting apologizing to my followers, but for believing that the suspension might have been in any way justified).

While this delay may simply be a sign of "growing pains", you will need to make significant improvements to your customer service if you wish to continue growing - especially if you hope to venture into paid-level services.

I would appreciate a direct response to my queries, an unsuspension of my account, and an apology for the delay at your earliest convenience.

Sincerely,